Humble Pie.

I am not the most technical person in the world. In the state. In the county. In this house.

I was having difficult w/ our keyboard. I replaced the batteries. It still did not work. The batteries were from a package of cheapies, so my next question became: "Is this a problem with the keyboard, or with the cheap batteries?" Which lead me to get my next bright idea, which was to grab the batteries from our remote (which did work) and put them into the keyboard.

The keyboard STILL did not work. Moreover, now the remote didn't either, even after the batteries were replaced.

I finally got the keyboard to work, but the remote did not.

We get tons of advertising from the company, so I grabbed the latest and found the customer service number. I placed a call to Dish.

They couldn't find me in the system. I explained that we were 'bundled'. I gave our name, our address, both cell phone numbers.

He was getting frustrated. So was I. He kept telling me to look for a trap door on the front of the receiver. There was no trap door on the front of the receiver.

He said, "Do you see something that says System Info?"

I said, "No. It just says Direct TV..."

He said, 'hold up, hold up...'

I said, "What is this company?"

Neither one of us blurted what we were thinking and with that, I became one of those stupid people that customer service representatives will talk about forever.