The satellite dish was supposed to be installed on Saturday. The young man came to the house, but decided against installing it. He decided to call in the experts. We figured that he needed a truck w/ a 'cherry picker' or a tall ladder or something. He said that someone would be in touch with us within 48 hours.
We did not receive a call, so today, after over 72 hours, I called Direct TV myself. The young woman said, "Well, I don't know why he would have told you that. You have to call us to set up the appointment."
Me: "Well. We did, for the initial appointment. But he told us that someone would be contacting us to make arrangements."
She tells me that this is not the way it is done. I need to call to reset the appointment.
I was a little grumpy about this. Seems like someone would want to speak to the young man about this error. I explained carefully that we had been told something different, and that when someone comes out but does not complete the installation, it seems only right that they follow up with me. I mean, we were expecting to have service by now.
She cheerfully says to me that if I'd like, I'm welcome to call over the next few hours, repeatedly, and see if someone cancelled and I could get an installation done.
Very carefully, I said, "No. I am certainly NOT going to do this. You are going to provide me with a service date, and we will arrange to be home on that day. I am not going to waste a whole evening trying to get you to come out and hook up my television. I have lived without TV for a number of years, and I am completely prepared to continue living without it."
Long pause. She curtly tells me that someone will be out Sunday between 12 and 4.
I hang up wondering just what in blue blazes has happened to customer service.
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